{"id":14852,"date":"2026-09-03T07:35:27","date_gmt":"2026-09-03T07:35:27","guid":{"rendered":"https:\/\/tgucbl.bank.in\/\/?page_id=14852"},"modified":"2026-09-03T07:36:13","modified_gmt":"2026-09-03T07:36:13","slug":"grievance-redressal","status":"publish","type":"page","link":"https:\/\/tgucbl.bank.in\/\/grievance-redressal\/","title":{"rendered":"Grievance Redressal"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”15px”][vc_column_text]STEP 1: Lodge Complaint with Branch Desk \/ Manager<\/strong><\/p>\n

Customer \u2192 Branch Desk \/ Manager Mode: Visit Branch \/ Phone \/ Email \/ Written Application \/ Website \/ Branch Contact Number<\/p>\n\n\n\n\n\n\n\n
Detail<\/strong><\/td>\nContact Person<\/strong><\/td>\nAddress<\/strong><\/td>\nContact No<\/strong><\/td>\nEmail ID<\/strong><\/td>\nWorking Hours<\/strong><\/td>\n<\/tr>\n
Customer Care<\/td>\nCustomer Service<\/td>\nHead Office, The GODHRA URBAN CO-OP BANK LTD,RANA VYAS MARG,NEAR BETHAK MANDIR,GODHRA-389001<\/td>\n02672-251435
\n9499810752<\/td>\n		godhraurban@tgucbl.bank.in<\/td>\nMonday to Saturday
\n(Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM<\/td>\n<\/tr>\n
Complaint Department \u2013 Manager<\/td>\nMr. Fidaali M.Antelawala<\/td>\nHead Office, The GODHRA URBAN CO-OP BANK LTD,RANA VYAS MARG,NEAR BETHAK MANDIR,GODHRA-389001<\/td>\n02672-251435
\n9499810752<\/td>\n		godhraurban@tgucbl.bank.in<\/td>\nMonday to Saturday
\n(Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM<\/td>\n<\/tr>\n
Officer<\/td>\nMr. Saiffy H Khokhawala<\/td>\nHead Office, The GODHRA URBAN CO-OP BANK LTD,RANA VYAS MARG,NEAR BETHAK MANDIR,GODHRA-389001<\/td>\n02672-251435
\n7990257665<\/td>\n		ittech@tgucbl.bank.in<\/td>\nMonday to Saturday
\n(Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM<\/td>\n<\/tr>\n
Principal Nodal Officer<\/td>\nMr. Asgari N Saherwala<\/td>\nHead Office, The GODHRA URBAN CO-OP BANK LTD,RANA VYAS MARG,NEAR BETHAK MANDIR,GODHRA-389001<\/td>\n02672-251435
\n9824604152<\/td>\n		ceo@tgucbl.bank.in<\/td>\nMonday to Saturday
\n(Except 2nd & 4th Saturday) 10:30 AM to 5:00 PM<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Turnaround Time (TAT): Within 10 working days If Resolved \u2192 CLOSED If Not Resolved \/ Not Satisfied \u2192 Go to Step 2<\/strong><\/p>\n

 <\/p>\n

STEP 2: Escalation to Nodal Officer (Head Office)<\/strong><\/p>\n

Customer \u2192 Principal Nodal Officer \/ Grievance Redressal Officer<\/p>\n

Name: Mr. Asgari N.Saherwala (C E O)<\/p>\n

Mobile: 9824604152 | Landline: 02672-251435<\/p>\n

Email: ceo@tgucbl.bank.in<\/p>\n

Mode: Email \/ Letter \/ Website Complaint Portal<\/p>\n

TAT: Within 5 working days<\/p>\n

If Resolved \u2192 CLOSED<\/strong><\/p>\n

If Not Resolved \/ Not Satisfied \u2192 Go to Step 3<\/strong><\/p>\n

 <\/p>\n

STEP 3: RBI\u2019s Integrated Ombudsman Scheme (IORBS)<\/strong><\/p>\n

Customer \u2192 RBI Ombudsman Mode:<\/p>\n

Portal: https:\/\/cms.rbi.org.in<\/p>\n

Email: CRPC@rbi.org.in<\/p>\n

Toll-free: 14448<\/p>\n

Ombudsman Decision \u2192 FINAL<\/strong>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”15px”][vc_column_text]STEP 1: Lodge Complaint with Branch Desk \/ Manager Customer \u2192 Branch Desk \/ Manager Mode: Visit Branch \/ Phone \/ Email \/ Written Application \/ Website \/ Branch Contact Number Detail Contact Person Address Contact No Email ID Working Hours Customer Care Customer Service Head Office, The GODHRA URBAN CO-OP BANK LTD,RANA VYAS […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/pages\/14852"}],"collection":[{"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/comments?post=14852"}],"version-history":[{"count":3,"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/pages\/14852\/revisions"}],"predecessor-version":[{"id":14855,"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/pages\/14852\/revisions\/14855"}],"wp:attachment":[{"href":"https:\/\/tgucbl.bank.in\/\/wp-json\/wp\/v2\/media?parent=14852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}